Enhanced 911 (E911) Training
WA Criminal Justice Training Commission (WSCJTC)
The WSCJTC provides training to law enforcement, corrections and other public safety professionals in Washington State. Telecommunicators who take the various training offered by the Washington Criminal Justice Training Commission (CJTC) can receive credit hours.
E911 Coordinator Forums
The State E911 Office has partnered with the Washington Chapter APCO/NENA to enhance training topics. The State E911 Office will continue to provide three training sessions annually for the E911 coordinators. This training affords the coordinators an opportunity to network with their peers, to gain first-hand working knowledge of the 911 systems, to meet
individually with State staff to become informed of changes in policies, laws and regulations, as well as meet their contractual requirements to receive financial support.
The forums are typically conducted over a day and one-half period. All E911 coordinators with state contracts are mandated to attend with expenses reimbursed. Further details on reimbursements can be found in the E911 Coordinator Forum Policy or by contacting state office staff.
Deaf and Hard of Hearing Training for Call Takers
Deaf/Hard of Hearing Training for Call Takers has been designed in alignment with the APCO APC/NENA ANS 3.105-1-2015 Communication Center standard. This in-depth course provides 911 call takers, dispatchers and emergency responders a well rounded knowledge of the telecommunications technologies, populations and communication methods and strategies that support the best possible outcome in every call involving a person who is deaf, hard of hearing, late-deafened, deaf-blind or speech disabled.
Classroom Facilitation for Public Safety Personnel
Learn about adult learning, curriculum development, and other models, practices and concepts to apply to the collective learning process. Raise your awareness in creating real-time effective learning environments. Start to build or expand your skills to facilitate, coach and manage a productive session that serves effective learning.